Frequently Asked Questions
Everything you need to know about your Incase experience, from shipping to product care.
What is the standard shipping timeframe for orders?
We process most orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Does Incase offer a warranty on electronic accessories?
Yes, we provide a 1-year limited warranty on all electronic accessories and protective gear. This covers manufacturing defects but does not include normal wear and tear or accidental damage.
What is your return policy for opened electronics?
We offer a 30-day return window. For electronics, items must be returned in their original packaging with all cables and manuals included. A restocking fee may apply if the original seal is broken.
Are your laptop sleeves and cases compatible with the latest MacBook models?
Our design team works closely with hardware specifications to ensure a precision fit. Please check the 'Compatibility' section on each product page to find the specific model year and size for your device.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.